Study of Brand Awareness and Brand Image of Starbucks

Date: September 1, 2008 Course: EFO705 Master Thesis International Marketing Tutor: Peter Dalin Authors: Muhammad Rizwan [email protected] Qin Xian [email protected] Title: Study of Brand Awareness and Brand Image of Starbucks Problem: To investigate to what extent the Swedish youths have brand awareness about the brand of Starbucks and what kind of brand perception of Starbucks as reflected by the brand association held in target customers’ memories (brand image). Purpose: Carrying with the conception of brand awareness and brand image packaged into the case of Starbucks brand, the authors aim to investigate the degree of Starbucks’ brand awareness among the Swedish youths’ minds (brand awareness) and the perceptions of Starbucks brand as reflected by the brand association held in target customers’ memories (brand image). Method: Primary data is collected through qualitative interviews with Swedish students of Mälardalen University in vasteras. Secondary data is collected from articles and literatures in journals and through internet. Conceptual Model: A model of keller about Brand Image and Brand Awareness is used as the conceptual framework of whole thesis. The relevant theories and definitions are used during the research process. Conclusions: After the investigation we can come to the conclusion that the focal respondents’ acquaintance to Starbucks brand stay on the basic level—they are able to recognize the focal brand and retrieve it when given some type of probe as a cue. Although the general spirit embedded into Starbucks is consistent with what the customers comprehend, still some commitments and symbol involved into Starbucks are ignored or misunderstood by focal respondents. The concrete explanation is concluded underneath: Table of